FAQ

Yes! All of our activities can be enjoyed in English with the support of our friendly English-speaking crew.

We also have several Spanish-speaking and Russian-speaking crew members available to assist guests when needed.

No, there is no age limit for any of our activities.

Infants under 2 years old can join for free. Our crew has experience welcoming families with young children and will help make sure everyone has a comfortable experience.

We recommend arriving around 10 minutes before your activity starts to check in and get ready.

Not at all! All of our activities are designed for beginners. Our crew will guide you step-by-step, so anyone can enjoy the experience.

Yes, they can! Our crew is experienced in working with children and will support them throughout the experience.

Yes, same-day bookings are available! You can book any activity up to 1 hour before the experience starts, depending on availability.

You can choose your preferred payment method:

• Online in advance: Credit card or PayPal
• On-site: Cash or credit card

Yes, observers are welcome.

An observation fee of ¥3,000 per person per hour applies.

Yes! Feel free to take photos and videos during your experience. We love seeing guests capture their special moments.

Yes. Our facilities are designed to be accessible for guests with mobility needs.

• No stairs required
• Wide elevators available
• Restrooms are wheelchair accessible
• All activities can be enjoyed from a wheelchair

Please feel free to contact us in advance if you have any specific requests.

Yes! Guests can enjoy our free drink bar during their visit.

Available options include:

• Water
• Tea
• Coffee
• Japanese snacks (both sweet and savory)

You are also welcome to refill your water bottle.

Yes! You are welcome to come with suitcases or bags.

We have storage space available, so you can enjoy your activity comfortably without carrying your luggage.

Yes, there are restrooms both in Tokyo and Osaka locations. Feel free to use them whenever you need!

Yes. Both locations offer unique Japanese cultural experiences.

Some activities are location-specific, so please check the activity details when booking.